Frequently asked questions

Every situation is different, so we start with a free, no-obligation consultation — and you walk away with a written estimate and a clear timeline. Most work is billed hourly, and we agree on the scope and budget before we begin. No surprises.

Never. We sort together, and nothing leaves the house without your say-so. If you’re unsure about something, it stays — we’d rather move a box twice than have you regret it later.

Only if you choose that. Sales can run in your home or from our well-known warehouse in Wilson Creek — whichever suits you. Either way, everything is organized, respectful, and on your terms.

Yes — many of the families we help live in Vancouver or further. We become your trusted hands on the Coast: we send photos, keep you informed at every step, and nothing is decided without you.

Not at all. Some clients work right alongside us; others prefer to step away and let us handle it. We’ll do whatever makes you most comfortable, and keep you updated along the way.

Nothing good goes to waste. We find new homes for belongings through sales and our local buyer network, donate what we can, and responsibly handle the rest.

Absolutely. Many of our clients are staying in their homes and simply want them safer, calmer, and easier to manage day to day.

Start with a phone call. Clearing an estate after a loss is overwhelming — we’ll walk you through it step by step, with care and discretion, and take as much off your plate as you’d like.

It depends on the season and the size of the project, but we’ll always give you a realistic timeline at your consultation. If you’re on a deadline (like a home sale or move-in date), tell us and we’ll do our best to work around it.